Support is Ineffably Poor
Дата: 17.05.2014 19:09:14
_TrueHero_, on May 17 2014 - 06:27, said: For over a week now I have been dealing with support over alleged
chargebacks on my account. I found out that my credit card company
had done this on my behalf suspecting fraud due to the high
frequency at which I made the gold purchases.Fine, but here is where it gets good.
Not only did I get charged a fee of $25.00 on every single transaction that had been charged back which ended up over doubling the money I originally spent, but after making payment to them (and screenshotting the proof to WG support as requested), I still haven't gotten my account unlocked. It's been well over 3 days and I haven't heard anything -- my ticket is still supposedly "processing".
I hate to be rude, but this isn't something that should take anywhere near this long. This type of customer service is both unacceptable and appalling. I would really like it if someone would just get this taken care of already.
The payment is confirmed -- it has gone through and been verified. Stop bullshitting around please and unlock the account already. This really isn't a way to treat a consumer who's spent over $3,000 on this game. I'm extremely shocked at the way this is being handled.
Trevzor: Heyo! Unfortunately, we have yet to hear back from
Playspan regarding the status of your chargeback. Regardless of
whether or not we have received a screenshot from you, we are
required to verify the successful resolution of said chargeback
with our billing partner before we can remove the restriction
placed on your account. Furthermore, our last response to
you was made yesterday, not three days ago. We are just as
interested at getting you back in the game as you are.
Support is Ineffably Poor