WG customer relations

Iron_Soul_Stealer, on Mar 23 2015 - 00:15, said: ^..Hey Chief, *With all respect to Wargaming.net support staff, {and this is entirely my personal opinion, of course..}, but maybe your customer support/CSR team would resolve a whole lot more tickets if some of them weren't so busy posting in this forum disguised as "regular players". I have submitted many support tickets regarding this obvious, and disturbing corporate/client conflict-of-interest, however, all I seem to get in response is more 'plausible denial', and/or I am completely ignored.   And as I've stated many times before.... *even if WG staff members are posting using personal accounts, on breaks/off time etc. I would still classify that as extremely unprofessional and unethical, as it does represent a serious conflict of interest....especially if they are intentionally trolling, harassing, and insulting their own customer/client base. As I have explained to Alma Gerret, {WG Support Management}, ALL staff should be posting using official WG staff accounts, or not posting at all. So, Chief....any suggestions on how we can solve this company transparency problem..?  ...or lack thereof... Let me know... -Iron  


crashumbc, on Mar 21 2015 - 23:17, said: The_Chieftain, on Mar 18 2015 - 18:58, said:   OK, here's the deal. The ticket was processed on Feb 9th. The complaint was about verbal abuse by a player. We acted upon the verbal abuse of the player. The ticket was thus closed. It seems the agent didn't pick up on the name of the abuser, he simply did exactly what the ticket required be done, closed it out, and moved to the next one.   The name itself was picked up again yesterday, and since changed.   So your mods ARE SO FREAKING BAD THEY CAN'T READ THE NAME OF A PLAYER THEY ARE DISCIPLINING??   Seriously?  that?  that is your excuse?   wow just wow.   EDIT:   You guys REALLY should hope this doesn't get out and picked up by the news. I can see the headline now   "Gaming company feels sexist player names are ok as long as not directly reported according to company representative The_Chieftain " More on this breaking story at 11....  


The_Chieftain, on Mar 18 2015 - 18:58, said:   OK, here's the deal. The ticket was processed on Feb 9th. The complaint was about verbal abuse by a player. We acted upon the verbal abuse of the player. The ticket was thus closed. It seems the agent didn't pick up on the name of the abuser, he simply did exactly what the ticket required be done, closed it out, and moved to the next one.   The name itself was picked up again yesterday, and since changed.