Support Ticket
Дата: 13.01.2012 08:43:55
billytheid, on Jan 11 2012 - 13:19, said: I just recently sent in a support ticket requesting a change to my
log in details; specifically my email address. The response I
received asked my to send in a copy of my banking details and my
ISP details; exactly the kind of information one would need to
empty my accounts. I just wanted to verify that this is the
slandered method of verification and that someone’s not trying to
pull a fast one on me.Tanitha: Its a safe guard to prevent your account theft.
Changing the email, is changing your account ID, IE changing ownership of your account to another username/email..
You need to prove, 100% you are the real owner of the account, before they will change this setting.
You can change your username, or many other details easily.. However your email is your account ID which is a different topic. (As above)
So yes, this is a normal security procedure for email changes.
I believe their request would be "something like", providing proof of previous purchases, Etc.
Regards
Tan.
Changing the email, is changing your account ID, IE changing ownership of your account to another username/email..
You need to prove, 100% you are the real owner of the account, before they will change this setting.
You can change your username, or many other details easily.. However your email is your account ID which is a different topic. (As above)
So yes, this is a normal security procedure for email changes.
I believe their request would be "something like", providing proof of previous purchases, Etc.
Regards
Tan.
Technical Support & Bug Reporting\General Error Reporting\Support Ticket