UPDATE: Minsk Devs Respond to Server Lag

Biggensak, on May 01 2017 - 14:25, said: I'm on a solid 100/20 broadband connection wired to my desktop PC (which easily sustains 100+ FPS in the game, no mods loaded) and have been running Pingplotter traces to your NAe and NAw servers for a few days to figure out why I'm seeing constant lag spikes/server sync issues with this game and not others.  There's certainly a problem hop on both routes that seems related to your network provider of choice (TATA) or data center hosting provider (G-Core) within the same region both of your game server clusters are being hosted.   West coast, as soon as I hit if-ae-29-2.tcore2.SQN-San-Jose.as6453.net (64.86.21.104) on the way to your San Jose, CA hosting facility I start seeing 11-12% sustained packet loss and consistent additional latency the rest of the way to your game server.   East coast, as soon as I hit if-ae-14-14.thar2.NJY-Newark.as6453.net (66.198.111.8) on the way to your Ashburn, VA hosting facility I start seeing 11-13% sustained packet loss and consistent additional latency the rest of the way to your game server.   It's certainly possible you were having other server/sync issues that were fixed with whatever server side patches you rolled out in 9.17/9.18, but it seems that concurrently you've got a serious issue with the network services and/or hosting providers you are using that has nothing to do with the game servers themselves.   You can patch/fix/optimize servers all day long, but if the routes your clients take to and from these servers is fundamentally broken because the provider you've chosen is doing a lousy job it's not going to fix the problem.     You guys really need to pull out your contracts with TATA and get to work on figuring out the financial damages/contract termination options you have to enforce what should be pretty standard SLA's in a properly written network services agreement.  This sort of garbage shouldn't fly with a reputable network provider, and their failure seems to be negatively impacting your reputation and the willingness of your clients to purchase your "for-pay" elements like premium time until the issue is resolved.  


kupjones, on May 04 2017 - 23:10, said: To whomever at WG cares to listen: I've opened numerous tickets and finally had to do some troubleshooting on my own.  For the NA EAST server, latency (or "lag" to the uninitiated)  is being introduced by a network device that is addressed out of the IP block that is controlled by WG.  The network device that is now uniformly introducing 20 - 30ms of latency is 92.223.118.170 and there is no reverse entry for this device.   Note that this device is NOT between me and my carrier nor is it before the Cogent backbone.  That device is operated by G-Core Labs and it is this bunch that happens to be the Service Provider for Worldoftanks NA, Worldoftanks EU and I believe Worldoftanks RU.   G-Core Labs "owns" the 92.223 IP block and since they are the ISP that WG uses for WOT -- it would seem to make sense that WarGaming can demand that G-Core Labs fix their gear.   I would attach PingPlotter output but a 39kb graphic is too big!!   PingPlotter shows (take my word for it) that the offending device is a G-Core Labs owned device that is creating all of the havoc -- and this has been going on for weeks now.  It really makes one wonder -- how can a Service Provider operate network gear that, as a standard practice, introduces AN AVERAGE of 20-30ms of latency?   So, anyone from WG listening?