READ BEFORE YOU SEND IN A TECH SUPPORT TICKET!
Дата: 29.01.2015 18:22:43
KaiserSchnitzel, on Jan 29 2015 - 07:21, said: If you're going to ask for it, and you KNOW you are going to
ask for it, do it up front. Put it in the documentation. don't put
it here, because nobody is going to remember to look here. They are
going to look at the instructions that tell them how to submit a
ticket. Pigeon_of_War: I will say that some Tech issues can take a day or two, but
sometimes we need to know what the issue is before we start asking
for specific things. It could be client related, it could be
connection related, it could be an already identified issue on our
part, it could not be a tech issue at all and someone just isn't
understanding vision and spot mechanics (which happens).
I will also concede that currently the support queues are
relatively high in tickets, we said as much
here. The Support team is working through tickets as fast
as possible, this I assure you.
READ BEFORE YOU SEND IN A TECH SUPPORT TICKET!