Completely sick of WG support's cut and paste "answers" to my tic...

NyxWGA: I apologize that you had this experience. We do try to provide excellent customer service, so when we clearly miss the mark I am always grateful that folks take the time to tell us. It's the best way we can find these flaws to fix them!   Also, each time you close a customer service ticket, you should receive a survey to your email asking you to rate your experience and give feedback if you like. Each agent has a Customer Satisfaction score. If someone gets poor scores, we provide additional coaching and training sessions in order to help them improve. If you write comments on your survey, a team lead reads those so we can determine how we can improve our service.   I know many people don't want to spend the time to fill out these kinds of surveys - but if you have an experience, good or bad, that you want us to know about, please fill the survey out! It helps us help you better