well played wg well played

NyxWGA:   I understand your concerns. And while we were not proactive in this situation, it has called out a deficiency for us internally so that we can be proactive in the future. We require our customer service representatives to play our games. Time is provided during the workday for this purpose. They are also allowed to play these same accounts on their own time, if they desire (not required).   What we have not done in the past is oversee their chat interactions in any way. This will change. Going forward we'll be dumping chat logs regularly and auditing them for our employee accounts to ensure that all employees are having appropriate interactions in chat while representing the company.   I'm also going to go outside what we normally do when violations are reported and tell you what consequences were issued for the sake of transparency. I know folks have expressed concern that employees are not held to the same standard, especially in light of our new policy.   We want everyone to know that we hold employees to an even higher standard that the normal player. The account has been perma chat banned, has been removed from the Wargaming clan, and is no longer eligible to receive employee perks. Although we were not able to be proactive this time, we will be in the future, so that something like this doesn't happen again.