Game Latency Issues and Packet Loss
Дата: 15.02.2013 22:44:34
Mugsy_: Hello Tankers,
Please take a moment to answer the included poll to help us better understand who and how many folks are experiencing connectivity issues.
Also, the next time you experience a match with excessive lag we would like you to gather some information for us:
1. Once you get back to your garage after the battle minimize your client without closing it (stay logged in and keep it running), then open up your task manager by right clicking on your start bar and selecting start task manager.
2. Next click on the performance tab in your task manager and then click on the resource monitor button.
3. In your resource monitor click and expand the Network Activity section and also put a check mark next to WorldOfTanks.exe in the Processes with Network Activity section.
4. Make a note of the IP address that you are connected to because we would like you to do some tests on your connection to this server.
5. Now exit your game client and compile a ping plotter report to the server address you were previously playing on.
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We have included the ping plotter steps for your convenience.
1. First please close all open applications including torrents, DC-clients, ICQ, Web Browsers (IE, Firefox, Chrome, Opera and the like), and Mail clients etc... As these can interfere with the connection test results.
2. Next, install pingplotter on your computer. You can get it from the following link: http://www.pingplott.../pngplt_std.exe
3. Launch pingplotter and maximize the window.
4. In the "Address to Trace" field please type in the IP address of the server you were just playing on and then press enter.
5. Now we would like you to right click on each of the bottom 7 hops and choose "show this timeline graph".
6. Let this trace run for at least 15 minutes and for around 30 if you are able.
7. Finally we would like you to please click "file" (in the upper left hand of you screen), then "save sample set", save the file and then attach it to your reply.
This will help us collect the needed data and better address any ongoing problems occurring.
Thank you for your assistance.
Please take a moment to answer the included poll to help us better understand who and how many folks are experiencing connectivity issues.
Also, the next time you experience a match with excessive lag we would like you to gather some information for us:
1. Once you get back to your garage after the battle minimize your client without closing it (stay logged in and keep it running), then open up your task manager by right clicking on your start bar and selecting start task manager.
2. Next click on the performance tab in your task manager and then click on the resource monitor button.
3. In your resource monitor click and expand the Network Activity section and also put a check mark next to WorldOfTanks.exe in the Processes with Network Activity section.
4. Make a note of the IP address that you are connected to because we would like you to do some tests on your connection to this server.
5. Now exit your game client and compile a ping plotter report to the server address you were previously playing on.
-------------------------
We have included the ping plotter steps for your convenience.
1. First please close all open applications including torrents, DC-clients, ICQ, Web Browsers (IE, Firefox, Chrome, Opera and the like), and Mail clients etc... As these can interfere with the connection test results.
2. Next, install pingplotter on your computer. You can get it from the following link: http://www.pingplott.../pngplt_std.exe
3. Launch pingplotter and maximize the window.
4. In the "Address to Trace" field please type in the IP address of the server you were just playing on and then press enter.
5. Now we would like you to right click on each of the bottom 7 hops and choose "show this timeline graph".
6. Let this trace run for at least 15 minutes and for around 30 if you are able.
7. Finally we would like you to please click "file" (in the upper left hand of you screen), then "save sample set", save the file and then attach it to your reply.
This will help us collect the needed data and better address any ongoing problems occurring.
Thank you for your assistance.
Game Latency Issues and Packet Loss