Need some help from a Dev or CS Manager

Jewel_Thief: Hi there,   We do apologize for the delay, we'll have someone look at your ticket right away...     For the future, however, please be advised that "bumping" your ticket actually knocks it to the "back" of our queues. We answer all tickets from oldest to newest-- and if you respond to your ticket before we have the chance to get to it, our system sees it as "new." Please be patient when sending us a ticket, and allow us to get back to you. :)   ~JT