The point of "support tickets"?

Rumours_Got_It, on Feb 11 2014 - 04:25, said: How funny is this, spent 2500 gold the other day to form  the clan, another 500 gold for the clan logo, which doesn't show up in the garage or on the tanks. Sent many request ticket's to War Gaming, only to be told, that they are working on it, It's been a week and still nothing. Looks like nothing will be done until the 8.11 comes out. Way to go War Gaming you bunch of thieves , If I practice the same customer service, you have shown. I would be out of business in no time. I'm not sure how a organization, like War Gaming can offer a product and service and not deliver, and get away with it. In my world, if I take someone's money and not fulfill my end of the business transaction, I would be deemed a thief.