The point of "support tickets"?

Kramburglar, on Feb 10 2014 - 14:56, said: Having worked a job via online chat (was sales rather than support, but same idea) I can bet that while they do "read" your tickets, the support officer has likely zoned out and just sends the canned response and forwards the ticket along to the next tier.  I typed out 99% of my stuff, but whhooo boy, most of my coworkers earned their paycheck just by clicking canned responses for 8 hours and then going home.  I always cringed whenever I read their chats, you'd even have people asking if they were talking to an automated system and my coworkers would just type something themselves and then go back to canned responses.    Sad, but I doubt they are paying enough to demand more than minimum effort (complete speculation on my part, I'll admit)


HowitzerBlitzer, on Feb 10 2014 - 15:40, said: What type of people take care of the tickets, are they Russian? or is it you or any other person that works in NA?


geographer, on Feb 10 2014 - 15:44, said: Maybe a live 'chat' 'townhall' meeting would help.  We could meet our FMs and they could meet any players who wish to attend.  They could give their reasoning behind what they do, maybe enlighten us as to what their 'guidelines' are, and we coud all start thinking of each other as people rather than 'the antagonist'.