The point of "support tickets"?

xEppyx, on Feb 10 2014 - 13:15, said: Placebo. That is all the in-game report function is good for. Saw an m103 yesterday hiding in the dumbest place, with his side to the enemy, trying to 'snipe' ... how do I know it was a bot? the entire match, his turret bounced back and forth, systematically scanning the area (even the side of the map our team DEFINITELY controlled). It was so 'aware' that the second an enemy popped up, he was honing in on and aiming at it. It was poorly programmed, but he managed to grind up that far with it.   Really, their support ticket system is just to harass players over their names and deal with gold-related issues.