A suggestion to WGNA for the betterment of the community.
Дата: 14.05.2013 23:34:45
Drseckzytime, on May 14 2013 - 20:37, said: Or you can just stop people from flaming/trolling/stealth trolling
posters and solve the problem? The mods do not do a good
job here. They let people slide on their insults/flaming
(always the same posters too), just perhaps editing their posts
while not giving them ROs like they should, and others who say far
less will get RO'd instantly. I have saved many pages
offline and took screencaps on numerous occasions for proof the
next time I or someone who gets RO'd while others get another "free
pass".Jewel_Thief: Let me part the curtain a bit on our moderation... Firstly-- on any
given day, an average of 500 new topics are made, with an average
of 8,000 responses... This is daily. Our Game Master team is made
up of only 5 people, our Moderation team has 7 (and they are only
on every so often). The Game Master team is also tasked with
moderating two other forums, watching live chat for two different
games, helping out with Community Manager and Production team
projects, etc. etc.
What this adds up to is the Game Master/Moderator teams sometimes only have time to hit "Reported" content. (This is the content that members actually use the "Report" button for.) There simply aren't enough hours in the day to hit up all 8,000 responses that happen every single day to check for violations. This is where we need the players' help. Once a player has "Reported" a post/thread, we can come in and use our Forum Rules to determine whether a violation has taken place or not, and take a look at the other content that happened in that thread. (Within reason, of course. If we come in on a thread that is 400 pages long, chances are we'll only have time to check 1-2 pages around the Reported content before having to move on.) On any given day, we handle close to 200 forum reports across three forums-- and this is really only a third of the work we do!
This all being said, we do strive to be fair in the content that we moderate. If you ever feel you (or someone else) has received an unfair punishment here in the forums, please feel free to contact Support directly.
If any of you have any further questions or concerns. My "door" is always open.
Best,
~JT
What this adds up to is the Game Master/Moderator teams sometimes only have time to hit "Reported" content. (This is the content that members actually use the "Report" button for.) There simply aren't enough hours in the day to hit up all 8,000 responses that happen every single day to check for violations. This is where we need the players' help. Once a player has "Reported" a post/thread, we can come in and use our Forum Rules to determine whether a violation has taken place or not, and take a look at the other content that happened in that thread. (Within reason, of course. If we come in on a thread that is 400 pages long, chances are we'll only have time to check 1-2 pages around the Reported content before having to move on.) On any given day, we handle close to 200 forum reports across three forums-- and this is really only a third of the work we do!
This all being said, we do strive to be fair in the content that we moderate. If you ever feel you (or someone else) has received an unfair punishment here in the forums, please feel free to contact Support directly.
If any of you have any further questions or concerns. My "door" is always open.
Best,
~JT
A suggestion to WGNA for the betterment of the community.