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Дата: 01.03.2013 19:05:54

Jewel_Thief: The rule is do not do team damage. Period. There are no allowances
for whether you are "defending yourself" or not...

Jewel_Thief: Hah. I see what you did there! ;)

You don't get banned for a single mistake. If you got banned for being rammed then you obviously have been TKing or damaging people on a regular basis.
If you've been TKing then you deserve whatever happens to you. Play by the rules and there is no problem.
Jewel_Thief: This is correct. Damage is tracked in a system of ratios of damage
done to your own team, versus the enemy team, over a period of
time. You will never receive a punishment for a *single* team
damage shot.

Jewel_Thief: Nope. This is absolutely not true. (Well, the part about Support
getting back to you quickly is true...) PLEASE DO NOT SEND IN A
TICKET TO SUPPORT ABOUT TEAM DAMAGE CASES. You will receive an
automated response back, telling you that they don't lift
punishments from the automated system, nor do they manually look at
reports of team damage done... This is clearly stated in our
Game Rules. (Which I will quote
below.)

Jewel_Thief: Again, nope. Please do not send in tickets, or use the in-game
reporting system for team damage cases... They will not be
considered.
This all being said, there is a difference between basic team damage, and actually "pushing" someone into the line of fire, off a cliff, into the water, or out of the cap circle... This is considered "Abuse of Physics" and is manually processed through Support. Please label your ticket (in the subject line) "Abuse of Physics" and include a replay. (Support cannot process these cases without a replay video.) Our fabulous Support team will take it from there.
Here is the pertinent section in our Game Rules regarding the automated team damage system:
This all being said, there is a difference between basic team damage, and actually "pushing" someone into the line of fire, off a cliff, into the water, or out of the cap circle... This is considered "Abuse of Physics" and is manually processed through Support. Please label your ticket (in the subject line) "Abuse of Physics" and include a replay. (Support cannot process these cases without a replay video.) Our fabulous Support team will take it from there.
Here is the pertinent section in our Game Rules regarding the automated team damage system:
Quote 5. Rules Enforcement
The "Automated Anti-TK Reporting System" is the system that actively scans the game logs searching for players who massively cause damage to vehicles of their own team (team damage), or intentionally destroy vehicles of their teammates (team kill).
5.01. Based on combat logs for a particular period of time, usually several days, the automated system finds players involved in friendly fire and team kill incidents. The calculations are quite complicated and the main factor that is taken into account is damage inflicted to allies to total damage ratio.
5.02. If the above ratio for a particular user exceeds a certain fixed threshold value, the system identifies the user as a violator, since his main target is doing damage to allied vehicles.
5.03. If the damage ratio for such user exceeds the verifying coefficient, introduced in order to make distinction between intentional and accidental team killers, such user is identified as an offender and goes onto the suspension list.
5.04. While calculating damage to allies / total damage ratio only the battles with team kill/damage incidents are taken into account.
5.05. In connection with the introduction of Automated Anti-TK Reporting System), listed below are set uniform measures that can be taken against offenders:
*. First detection of a user as a team killer and team-damager leads to 1-day game account suspension.
*. Second detection of a user as a team killer and team-damager (recidivism) leads to 3-day game account suspension.
*. Multiple detections of a user as a team killer and team-damager (systemic recidivism) will resort in 7 or 30 day account suspensions- - leading to a PERMANENT game account suspension.
6. Reporting in-game violations
Due to the introduction of an automated system of violations tracking (teamdamage, teamkill), the administration draws your attention to the following information - with the introduction of this system, users’ complaints about the above mentioned violations will not be considered.
From now on all punishments for teamdamage and teamkill will be executed automatically without support service workers' interference. The system has been customized, tested multiple times and currently works stably. We also draw your attention to the fact that a multitude of all possible circumstances accompanying different violations (including extenuating and aggravating ones) has been taken into consideration.
All requests relating to ban cancellation or minimizing the punishment period, laid by the system, will be ignored.
Jewel_Thief: That's about it.
Best,
~JT
Best,
~JT
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