READ BEFORE YOU SEND IN A TECH SUPPORT TICKET!

Hypnotik:   Duke, there are reasons we ask for the replay and screenshots of unmodded clients. In fact, when the CSR who got your ticket brought it to my attention to see if it was a known issue, when it was a "new" issue I asked for the CSR's to gather a few replays if the players had them.   In this case specifically, here's the reason why: Replay - When you look at the replay file in notepad/any other text editor, you'll see certain patterns. If your client received valid end-of-battle data, you'll see a second JSON array in the early parts of the replay file. We wanted to see if this information was there to rule out one possible source of the error (incomplete data from server->client). Unmodded Screenshot - This probably seems pretty self-explanatory, but some mods can break the interface in strange ways. Look what XVM did in 9.5 for example. We needed to be sure that it was an issue on our end rather than some modder's issue.   After we had this information, we were able to determine that the data was being sent to the client, but that the error was in the display process, which made it far easier for the devs to find the problem. Because we were able to send this information to them so quickly, the fix has already been included in the 9.6 update.   When a CSR is asking for a replay or a screenshot of some specific thing, they are doing so for a reason, not because they're a robot. If you want support to be able to help you properly, cooperate with them rather than fighting them, and don't complain when they are asking for information that might be the key to finding the source of an issue.