Issues redeeming Ultimate Game Cards / Ultimate Points

scottiefl, on Nov 10 2013 - 21:53, said: This happened to me at about 11 pm last night. I was using 4 cards to make a 25,000 gold, $99.95 gold purchase. Put two codes in, they were redeemed for $55.00.
Then the fun started.
Put the third code in, mistyped it, and their system hung up on it. My browser hung up. Had to restart my browser and when I did, the points from the first two codes worth $55 did not show up in Wargaming's system. They disappeared. My original $55 UGC point balance went poof.
Put the remaining two codes in correctly for $45, and they were also redeemed.
I tried to re-enter the first two codes, but, of course, Wargaming's system says they are already redeemed. I don't have any gold to show for it, though, lol.
So, Wargaming redeemed 4 of my UGC codes, but they are only giving me credit for two of them, the last two I entered. I only have $45 worth of points atm and I have spent $100 for that.
I filed a ticket with PlaySpan and reached their phone support this am, but they said since Wargaming redeemed the cards, Wargaming has to fix the problem.
Also filed a ticket with Wargaming last night, but it's been more than 13 hours now and no response from Wargaming yet. If Wargaming had a support phone number, I would have phoned them, too.
With all the money I have spent with Wargaming, I am very disappointed in their customer service.
I feel like a chump
.
Wargaming, please fix my problem! I want the UGC points I have paid you for!



lordsauron, on Nov 11 2013 - 16:08, said: I had the same problem at 11 pm last night when I redeemed 2 ultimate gamer cards. The shop gave credit for one of the cards but the amount from the other card plus the ugc points I already had disappeared. I hope wargaming resolves this soon and I also sent a ticket to support. thank you