Issues redeeming Ultimate Game Cards / Ultimate Points
Дата: 01.10.2013 17:29:18
Steamboat_Willy_Sr, on Sep 27 2013 - 22:13, said: Dear HBFT, WG, & WGNAHere is a suggestion for you regarding the gift shop, gold purchasing, and monetary transactions in general. Why don't you get rid of the odd pricing on things (7.95, 22.95, etc) and just package everything in increments of five dollars. Most of the prepurchase cards are in increments of 10, 20, & 50 US dollars, yet you do not have one single purchase price in these amounts in the gift shop or store.
I used to buy $20.00 UGC's (never again) because they are offered at a convenience store I frequent regularly, but then I would spend only $14.95 or more recently, $7.95 because these are the only packages I could use, leaving a balance, which ultimately involved me in this most recent fiasco.
For a while, you offered a package for $4.95, which I would buy my usual $14.95 package and then that one, you can keep the 10 cents, but that was temporary. So now, I'm not going to make any more purchases until you make packages in amounts that will use the entire card's value, as I'm not going to let you or your brokers sit on my change for months ever again.
Edit: How about a button that says 'convert remaining balance into gold' so we can just spend the whole card at once and not have to worry about a balance.
HBFT:
You know, that is a really good suggestion. I used an Ultimate Game Card recently on my account so that I could understand what player's were seeing and I was left with 505 UPoints after my $14.95 USD purchase. All of that having been said, we are definitely looking into a method of allowing our players to make more efficient purchases. Unfortunately, I cannot offer any more details at this very moment, but I believe that we are thinking along similar lines.
You know, that is a really good suggestion. I used an Ultimate Game Card recently on my account so that I could understand what player's were seeing and I was left with 505 UPoints after my $14.95 USD purchase. All of that having been said, we are definitely looking into a method of allowing our players to make more efficient purchases. Unfortunately, I cannot offer any more details at this very moment, but I believe that we are thinking along similar lines.
kampfer91, on Sep 28 2013 - 15:55, said: Hello . i'm using JCB card here , since last year it was good till
recently , now i got this message all the timePayment processing error
"We were unable to process your payment at this time."
And it won't give me a hint where did i go wrong .
PLS , fix the damn thing , now i'm gonna lose the su-122-44 .
HBFT:
We are definitely trying to find out more information regarding the string of pending payments that players have been experiencing. That having been said, in order to get more specific assistance, we would like to recommend that players submit a support ticket about this issue so that we can give them more individual attention.
For your convenience, here is the location from which you can submit a ticket:
https://na.wargaming...ickets/ViewList
We are definitely trying to find out more information regarding the string of pending payments that players have been experiencing. That having been said, in order to get more specific assistance, we would like to recommend that players submit a support ticket about this issue so that we can give them more individual attention.
For your convenience, here is the location from which you can submit a ticket:
https://na.wargaming...ickets/ViewList
Oilcruzer, on Sep 29 2013 - 03:05, said: We were unable to process your payment at this time.Please try using another payment method or you can contact customer support at
support@ultimatepay.com
Are you freaking kidding me? Doesn't work for Visa or Paypal or Interac?
Can't extend premium - can't buy gold. I would be filing lawsuits and firing people if I was in charge at WG.
HBFT:
I just checked the Karma Koin interface at the Gift Shop right now. I'm not getting an issue displaying the resultant pop-up window. Has this just started to occur recently?
My apologies for not getting back to everyone sooner.
I just checked the Karma Koin interface at the Gift Shop right now. I'm not getting an issue displaying the resultant pop-up window. Has this just started to occur recently?
My apologies for not getting back to everyone sooner.
ArKaLioN, on Oct 01 2013 - 14:55, said: Karma koin error, page cannot be displayed.. does anyone else has
this issue?HBFT:
Issues redeeming Ultimate Game Cards / Ultimate Points