Issues redeeming Ultimate Game Cards / Ultimate Points

456acoupM8, on Sep 27 2013 - 18:54, said: I have tickets opened both with WOT support and Ultimate Pay, I have been trying to buy 6500 gold using a UGC + my accumulated ultimate points but the store keeps telling me I've already used the pin. I have entered the pin several times but it says it's already used even though I did not procede to checkout. I can see my ultimate points balance now but it keeps saying my pin was already used, the email below states that they have a record of my purchase and that WG should have the money. Is this the way WG treats long time loyal customers by taking their money and not providing the goods &  service?
The reply email from Ultimate Pay is below:
Ultimate Game Card
Discussion Thread
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Response Via Email(Reem) - 09/27/2013 03:12 AM
Hello,
Thank you for providing the PIN.
After checking our records, we see that your Ultimate Game Card PIN
"xxxxxxxxx" was used to pay order ID 10xxxxxxxx for account
xxxxxxxxxxx@xxxx.xx at World of Tanks on 09-23-2013.
Please know that your order has been processed successfully and you should
have received the credits in your game account. In case you are unable to
see this purchase in your account, we suggest that you contact World of
Tanks directly, as again the payment has been processed and communicated
successfully.
If you have any other questions or concerns, please feel free to contact us
at your convenience.
Thank you
Reem
Customer Service Representative
PayByCash.com
UltimatePay.com