WG customer relations

GhostPrime: Tickets cannot get buried. They stay in the system, and you will get a notification of anything that occurs with the tickets. I do discourage the practice of sending in multiple tickets, as it won't help get anything in any faster. All the tickets are answered in order.    If someone replies to a ticket without a response from support it will fall to the bottom of the queue. It's a technical limitation in the system. They don't get any sort of notification, it automatic.