Arracourt Post meridiem Challenge

BlazeZero, on Sep 18 2012 - 21:18, said: I can certainly understand and appreciate your situation with regards to this mess and how it was out of YOUR paticular hands but lets examine the entire situation here LF. We have a screw up with the scheduling 3 matches into the tournament. Now I'm not sure how you guys run your tournaments back-end wise but I can only assume its some sort of an automated system that launches the battles, so if thats true that means that something got glitched. If its a person launching these battles than it was just a mistake by that person. Once the posts started rolling in about the battles not being in the right time we received a 2 word answer of and I quote "Fixed it" from General Direction which is, it seems, a standard WG answer to a big problem. Barely an acknowledgment of the problem and a 2-3 word response that we shouldn't worry about it anymore. Now I can understand that dealing with tourney problems may not exactly be GD's job description but a simple answer of something like "postponed until our E-Sports manager gets back from moscow" would have been perfect. Instead we were assured the problem (whatever it was) was fixed when 4 days later it clearly was not at all. And finally there was absolutely no warning that the battles on sunday would still be screwed up. We didn't hear anything until you got back and said "herp derp I was out of contact, what happened?" (not trying to be a dick here LF it was just comical when you poked your head up yesterday and asked what happened).
Now its fantastic that you're hiring another E-sports person dedicated to this stuff and hopefully this means these issues will be few and far between from now on, but can you understand where these things can be made into an even bigger issue when there is no information coming from the dev team over what blew up?