24 Hour Play Time Limit - Account Locked [INFO HERE]
Дата: 29.09.2012 02:49:15
Gaea: Tankers!
It seems that with the latest update there is a small issue pertaining to locking accounts after they have been active for over 24 hours. We are aware of this issue and investigating it.
In the meantime, please be sure to NOT continuously log in after receiving the notification as this will slow down the process of unbanning your account considerably.
Please, instead, go to our support website, open a ticket and file it under Penalty Appeals so that it can be dealt with as soon as possible (usually it will take around 15-20 minutes IF you do not log in several times after getting banned).
The reason for not logging in several times is that every time you log in after, you get a new ban placed on your account. This slows down the process as then our support will need to remove each ban you have on your account.
As for the basis of this issue, it is definitely being investigated and will be taken care of as soon as possible!
It seems that with the latest update there is a small issue pertaining to locking accounts after they have been active for over 24 hours. We are aware of this issue and investigating it.
In the meantime, please be sure to NOT continuously log in after receiving the notification as this will slow down the process of unbanning your account considerably.
Please, instead, go to our support website, open a ticket and file it under Penalty Appeals so that it can be dealt with as soon as possible (usually it will take around 15-20 minutes IF you do not log in several times after getting banned).
The reason for not logging in several times is that every time you log in after, you get a new ban placed on your account. This slows down the process as then our support will need to remove each ban you have on your account.
As for the basis of this issue, it is definitely being investigated and will be taken care of as soon as possible!
24 Hour Play Time Limit - Account Locked [INFO HERE]