Incoming! Update on the non-Duplicate decoration error.
Дата: 17.12.2021 23:31:52
DomoSapien: So, more somber news to share unforunately:
There is a technical issue with our mass-invoicing tool that's preventing us from sending out the shards compensation en-masse. It seemed to do just fine with the antiduplicator charges, so those appear to have gone out without issue, but the shards aren't playing nice with that system.
So, we are looking into another way to credit them out - it's likely that will be in the form of manual invoices that will be processed in chunks today. We can't process too many of those at the same time without completely bogging down our backend systems and preventing CS agents from assisting players with other inquiries that require use of the backend systems, so it may be a bit slow.
Edit: Apologies, I misunderstood - the mass invoices via backend can't necessarily happen today BECAUSE it would completely bog down the systems and potentially cause players to experience account issues. Options are being investigated for a proper solution ASAP.
As for cutoff time to qualify for compensation, I've been told that it was publicly stated as being 2PM CT - two hours after the article was changed (12 Noon CT)
Needless to say we are equally upset about the considerable delays in resolving this issue and greatly appreciate all of y'all's patience while we work towards a resolution.
There is a technical issue with our mass-invoicing tool that's preventing us from sending out the shards compensation en-masse. It seemed to do just fine with the antiduplicator charges, so those appear to have gone out without issue, but the shards aren't playing nice with that system.
So, we are looking into another way to credit them out - it's likely that will be in the form of manual invoices that will be processed in chunks today. We can't process too many of those at the same time without completely bogging down our backend systems and preventing CS agents from assisting players with other inquiries that require use of the backend systems, so it may be a bit slow.
Edit: Apologies, I misunderstood - the mass invoices via backend can't necessarily happen today BECAUSE it would completely bog down the systems and potentially cause players to experience account issues. Options are being investigated for a proper solution ASAP.
As for cutoff time to qualify for compensation, I've been told that it was publicly stated as being 2PM CT - two hours after the article was changed (12 Noon CT)
Needless to say we are equally upset about the considerable delays in resolving this issue and greatly appreciate all of y'all's patience while we work towards a resolution.
Incoming! Update on the non-Duplicate decoration error.