SUPPORT TICKETS NOT WORKING SINCE SUNDAY
Дата: 05.12.2019 18:51:45
Ihurtfeelings, on Dec 04 2019 - 12:57, said: I had the same issue. Used PayPal, bought an item through Premium
shop on Dec 1, 2019. I still don't have item(s), 3 days later.
I attempted to file a Ticket for missing purchases, the
UI throws an error, stating something along the lines: "There
was an error. Please try again later." I am a new player, and the
entire experience seems shady and unprofessional. My only recourse
was to dispute the purchase through PayPal and complain here on the
forums. Yay! And regarding it being holidays in the US, all
retail is working starting Fri, 29th. One thing I
managed to do is file a different type of ticket informing
Wargaming.net that their ticketing system for missing purchases is
NOT working. Yes, pretty meta, file a ticket about not being able
to file a different ticket.DomoSapien:
If one of the categories is giving you an error, but another category works - submit it to whatever category because moving it to the right category is 2 mouse-clicks for the CSR who receives your ticket
By all means, if your ticket is still open please let them know about your missing purchase! They should be able to investigate on their end, but from my experience doing billing support when I was working CS for WGA - often what happens with failed paypal transactions is that either the purchase is mistakenly completed on the wrong account, or the card you're using with your Paypal account doesn't authorize international transactions so while the funds get authorized by the financial institution, the transaction itself gets declined.
There is a good chance that, if this occurred, your funds will automatically be returned to you within 2 weeks (varies based on your financial institution) - but that said, money is money and obviously it shouldn't be taken lightly. We definitely want to make sure you either receive the goods you purchased or receive a refund for the transaction, so definitely make sure and inform the support team about the issue.
PM me and let me know if you're still unable to open a ticket and I'll see if they can open one manually on your behalf.
If one of the categories is giving you an error, but another category works - submit it to whatever category because moving it to the right category is 2 mouse-clicks for the CSR who receives your ticket
By all means, if your ticket is still open please let them know about your missing purchase! They should be able to investigate on their end, but from my experience doing billing support when I was working CS for WGA - often what happens with failed paypal transactions is that either the purchase is mistakenly completed on the wrong account, or the card you're using with your Paypal account doesn't authorize international transactions so while the funds get authorized by the financial institution, the transaction itself gets declined.
There is a good chance that, if this occurred, your funds will automatically be returned to you within 2 weeks (varies based on your financial institution) - but that said, money is money and obviously it shouldn't be taken lightly. We definitely want to make sure you either receive the goods you purchased or receive a refund for the transaction, so definitely make sure and inform the support team about the issue.
PM me and let me know if you're still unable to open a ticket and I'll see if they can open one manually on your behalf.
SUPPORT TICKETS NOT WORKING SINCE SUNDAY