Disconnecting

DomoSapien: Customer Support can help you diagnose your connection and figure out where the connection issues are occurring. To get the ball rolling and eliminate a little bit of unnecessary back and forth, downloading and running the WGCheck tool will create a WGCheck report that you can attach to your support ticket. 

If you don't want to wait for an answer from support, you can also get a free trial of Pingplotter and use that to see which hops in your connection are experiencing high latency or packet loss.