"No Compensation for unplayable services"
Дата: 03.06.2011 00:00:02
Quote But you chose the service provider that ultimately failed, not me.
Quote It was your decision, ultimately, that caused me to lose service time. That makes you responsible.
Quote My internet functioned just fine to everywhere else on the interweb, except to you.
Quote Thru the ISP you chose.
Quote That makes it your problem by default, not mine.
Quote It makes it a BIG problem when people are paying for a service they aren't getting because the ISP YOU chose is failing.
Quote It's EXTREMELY bad business practice to place your technical difficulties, whether they are directly from you or by proxy, on the backs of your customers.
Quote I've worked for an ISP for going on 10 years now. You think every time Verizon's circuits die and my DSL service quits, we don't end up pro-rating our customers?
Quote Guess what. We do. And it wasn't our fault..However, it was the customer's connection to OUR service that was interrupted, making it our fault by proxy.
ChrisK: We chose nothing about this. This has nothing to do with our
hosting provider. It's between our host and your ISP. Your choice
of ISP is equally to blame for this, using your logic.
Quote It was your decision, ultimately, that caused me to lose service time. That makes you responsible.
ChrisK: Again, not the case. The roads were not chosen by us, owned by us,
paved by us, or any other analogy you want to use. Once the date
leaves our host, it is not in our control. That's how the Internet
works.
Quote My internet functioned just fine to everywhere else on the interweb, except to you.
ChrisK: Fortunately for you, you must not have been going through the
Level3 router to get to wherever else you were going.
Quote Thru the ISP you chose.
ChrisK: We don't use an ISP, we use a host, but I get your drift, and once
again, it has nothing to do with our host or their Internet
gateway.
Quote That makes it your problem by default, not mine.
ChrisK: I will agree that it's not your fault. It's also not our fault.
It's more like the weather. It's just the way it is.
Quote It makes it a BIG problem when people are paying for a service they aren't getting because the ISP YOU chose is failing.
ChrisK: It would if that were the case, but it's not.
Quote It's EXTREMELY bad business practice to place your technical difficulties, whether they are directly from you or by proxy, on the backs of your customers.
ChrisK: At no point have we blamed our customers for any of this. And none
of our proxies are involved in this either.
Quote I've worked for an ISP for going on 10 years now. You think every time Verizon's circuits die and my DSL service quits, we don't end up pro-rating our customers?
ChrisK: If it had been our host (CaroNet), then your analogy would be
correct. But it's not. A more accurate analogy in this case would
be to prorate Verizon's customers every time they couldn't get to a
website, no matter whether the site was down at the other end or
any other non-Verizon cause was to blame. Would Verizon do that?
Quote Guess what. We do. And it wasn't our fault..However, it was the customer's connection to OUR service that was interrupted, making it our fault by proxy.
ChrisK: If the customer's connection to our service were interrupted by a
failure of our host or their gateway, we would of course
acknowledge that and everything would have been fixed many days
ago. In this case, obviously, that is not the problem.
I hope this clears up the cause of the issue for everyone. I know you're frustrated - so are we - but we're still doing what we can to find a way around the bad node to clear up the traffic, because, like Disney World, we actually want people to visit us, and we know that even when the roadblocks aren't our fault, it will still keep people out.
I hope this clears up the cause of the issue for everyone. I know you're frustrated - so are we - but we're still doing what we can to find a way around the bad node to clear up the traffic, because, like Disney World, we actually want people to visit us, and we know that even when the roadblocks aren't our fault, it will still keep people out.
"No Compensation for unplayable services"