"No Compensation for unplayable services"

ChrisK: @One, we're not dictating the route either. We provide one end of each packet's travel route, you provide the other. In the case of Disney, you choose the route yourself. In the case of the Internet, there are switches and routers along the way that choose the route your packets will follow. What we're trying to do is both encourage the problem to be resolved by the owner of the broken node and find a way to route your packets around the broken node.

@HullBuster, that's a good point - it looks like the node was beginning to have problems a month ago, culminating in the most severe issues right around patch release. You would think they would have replaced it with new equipment by now, right?