World of Tanks 2nd Anniversary Fracas - All Tiers [Update]
Дата: 18.04.2013 01:05:07
Captain_Judo: I've spoken with all involved staff to get a better understanding
of what occurred (and went wrong) during the anniversary tournament
event. I'm sorely disappointed that we failed you all this last
weekend. Our priority is to provide the best experience for you,
our competitive player base. Suffice to say that this last weekend
we fell short.
The aforementioned compensation is still being prepared. I understand that the offer isn't very popular. But I'm here to focus on recapping the event and sharing with you our thoughts on avoiding this in the future.
On Friday, our team had noticed some tournament settings immediately needed correction and were corrected before the tournament began. Unfortunately, the special battles you were invited to did not contain the updated information. What transpired was a sequence of events that snowballed into a disaster.
We uncovered the root cause of that issue and know how to ensure this doesn't happen again. We are also implementing new steps to our design protocol in order to ensure issues are completely avoided.
As you're all aware, Friday night's group stage was cancelled and the following day presented a bold scheduling challenge. Our team was only prepared to schedule approximately 70-80% of the teams that would have been eliminated Friday evening. A plan was presented to make up for this lost day. Unfortunately, Saturday was a scheduling nightmare that only compounded Friday's issue.
We are preeminently designing schedules planning for such emergencies. We fully intend to avoid a similar mishap in the future and are drawing out plans for the best procedure should a similar situation inevitably present itself. This includes, based on your feedback and our analysis of the weekend, working with the time constraints initially presented in the original schedule. If a feasible plan can't be put in place, we are not immune to postponing or even cancelling the event.
You, our competitive player base, are our biggest priority. We pride ourselves in offering the best, competitive experience possible and we take our job to deliver that seriously. And I want to make sure you all know that we are working hard to deliver on that commitment.
I implore everyone to consider participating in this week's upcoming Tank Talk - Ep4 guest, Lord_Farquad (Head of NA eSports). Your questions will be addressed live on Twitch TV. This is an excellent opportunity to get your urgent eSports thoughts and questions answered.
The aforementioned compensation is still being prepared. I understand that the offer isn't very popular. But I'm here to focus on recapping the event and sharing with you our thoughts on avoiding this in the future.
On Friday, our team had noticed some tournament settings immediately needed correction and were corrected before the tournament began. Unfortunately, the special battles you were invited to did not contain the updated information. What transpired was a sequence of events that snowballed into a disaster.
We uncovered the root cause of that issue and know how to ensure this doesn't happen again. We are also implementing new steps to our design protocol in order to ensure issues are completely avoided.
As you're all aware, Friday night's group stage was cancelled and the following day presented a bold scheduling challenge. Our team was only prepared to schedule approximately 70-80% of the teams that would have been eliminated Friday evening. A plan was presented to make up for this lost day. Unfortunately, Saturday was a scheduling nightmare that only compounded Friday's issue.
We are preeminently designing schedules planning for such emergencies. We fully intend to avoid a similar mishap in the future and are drawing out plans for the best procedure should a similar situation inevitably present itself. This includes, based on your feedback and our analysis of the weekend, working with the time constraints initially presented in the original schedule. If a feasible plan can't be put in place, we are not immune to postponing or even cancelling the event.
You, our competitive player base, are our biggest priority. We pride ourselves in offering the best, competitive experience possible and we take our job to deliver that seriously. And I want to make sure you all know that we are working hard to deliver on that commitment.
I implore everyone to consider participating in this week's upcoming Tank Talk - Ep4 guest, Lord_Farquad (Head of NA eSports). Your questions will be addressed live on Twitch TV. This is an excellent opportunity to get your urgent eSports thoughts and questions answered.
World of Tanks 2nd Anniversary Fracas - All Tiers [Update]