Equipment 2.0 Is Here!
Дата: 07.08.2020 16:35:54
grasho, on 07 August 2020 - 12:07 PM, said:
The problem isn’t change itself (I have no strong feelings for or against the old equipment or the new equipment), the problem is how the change was delivered, the supposed justification, and the resulting feeling that we have been ignored, lied to, manipulated and milked. A lot of this was highlighted weeks ago, when (with any sane customer-focused company) there was still time to mitigate the worst of the problems. Nothing of substance was changed. Minsk obviously had a target / agenda / endgame and nothing was ever going to change the decisions that had already been made before we were invited to “test” and provide feedback. Testing was a charade. Discussions were pointless. Additionally, the Community Team have added no value and made the situation even worse with their tone-deaf responses (people asked for free stuff to now have a charge. Really?) when they weren’t missing in action. As a customer engagement manager within the ICT area of a large employer, I am used to stupid decisions being made by senior staff who refuse to listen, but I would be having a serious discussion with any of my team who behaved the way the Community Team responded. In such circumstances, I would have expected a more pro-active response: asking what the problems are, asking what could be done to mitigate, letting my customers know what issues have been escalated to decision makers, and passing back the official response from decision makers. Bad news can be handled better. Going missing in action is not helpful.
DangerMouse, on 07 August 2020 - 12:08 PM, said: Hi eek, any way I can disable the high pitch beep, sounds I know you may like them but some don't, dont want to disable all coms, just the high pitched sonar like sounds?
BRONSON1972, on 07 August 2020 - 01:13 PM, said: Sorry all I have seen so far is stress, expense, greed, anger, disgust, upset, and the people I am still friends with who left the game ages ago have replied with 'I told you it would end up like this' or 'I am glad I didnt stay' .
NicoPudel04, on 07 August 2020 - 01:26 PM, said: An educated guess would be that those sources are in whatever department WG has that deals with squeezing the customer dry. 13:32 Added after 5 minute Those 10 gold per unmounting of camo/binocs is what will keep the company afloat. Boss sank more money in a game that was a complete failure perhaps ? And ppl laugh when i tell them to stay away from this game, as it is still stuck in 2011.
The problem isn’t change itself (I have no strong feelings for or against the old equipment or the new equipment), the problem is how the change was delivered, the supposed justification, and the resulting feeling that we have been ignored, lied to, manipulated and milked. A lot of this was highlighted weeks ago, when (with any sane customer-focused company) there was still time to mitigate the worst of the problems. Nothing of substance was changed. Minsk obviously had a target / agenda / endgame and nothing was ever going to change the decisions that had already been made before we were invited to “test” and provide feedback. Testing was a charade. Discussions were pointless. Additionally, the Community Team have added no value and made the situation even worse with their tone-deaf responses (people asked for free stuff to now have a charge. Really?) when they weren’t missing in action. As a customer engagement manager within the ICT area of a large employer, I am used to stupid decisions being made by senior staff who refuse to listen, but I would be having a serious discussion with any of my team who behaved the way the Community Team responded. In such circumstances, I would have expected a more pro-active response: asking what the problems are, asking what could be done to mitigate, letting my customers know what issues have been escalated to decision makers, and passing back the official response from decision makers. Bad news can be handled better. Going missing in action is not helpful.
eekeeboo: I can assure you all feedback does indeed go back and statistics
all count. I cannot account for all of my colleagues but I know I
will always give reasons and justifications where possible and try
to explain they why just as much the what. Offering help where
possible to help mitigate the pain of change as much as possible.
I'm sure you are aware and appreciate though, that sometimes the
needs of the many and the average must come first and unpopular
decisions have to go through for the benefit of the future. This is
why though daily missions now include demount kits, you can buy
them for credits and we look to reward them from events to also
ease some of this pain. I also hope you realise while
the forums are important, they are not our only platform to care
for and things are a little busy right now with all the changes
going on and the anniversary and other things happening behind the
scenes. But please note you are not (and others) being ignored and
we are listening/reading to the players, I don't promise a
particular response or reaction, but I can assure you that you're
not being ignored
DangerMouse, on 07 August 2020 - 12:08 PM, said: Hi eek, any way I can disable the high pitch beep, sounds I know you may like them but some don't, dont want to disable all coms, just the high pitched sonar like sounds?
eekeeboo: Hey! You know I love my beeps! The only way to disable them
currently is to disable the comms system in your options. I know
this isn't helpful, but be aware this is a strong and popular
feedback and it is being looked into seriously as I mentioned and
had answered in a Q&A with Georgiy Rodionov I can't say when or if anything
will happen but it is being taken seriously into
consideration.
BRONSON1972, on 07 August 2020 - 01:13 PM, said: Sorry all I have seen so far is stress, expense, greed, anger, disgust, upset, and the people I am still friends with who left the game ages ago have replied with 'I told you it would end up like this' or 'I am glad I didnt stay' .
eekeeboo: This I can completely understand, especially as any persons natural
instinct is to only speak up when they are unhappy rather than
happy. But I can assure you, some people do like the changes,
they're mostly busy playing and getting on rather than typing on
the forums. And I know not everyone can be made happy, and I am
aware that there is indeed a portion of players who are unhappy,
but I know from the places I engage with players and the messages I
get, that some are happy or at the very least understand and
appreciate the changes 13:37 Added
after 1 minute
NicoPudel04, on 07 August 2020 - 01:26 PM, said: An educated guess would be that those sources are in whatever department WG has that deals with squeezing the customer dry. 13:32 Added after 5 minute Those 10 gold per unmounting of camo/binocs is what will keep the company afloat. Boss sank more money in a game that was a complete failure perhaps ? And ppl laugh when i tell them to stay away from this game, as it is still stuck in 2011.
eekeeboo: Those 10 gold per unmounting of camo/binocs is what will keep the
company afloat. Boss sank more money in a game that was a
complete failure perhaps ? And ppl laugh when i tell them to
stay away from this game, as it is still stuck in 2011. It's not
just about gold, we highlighted in the article that this is just as
much about making sure people don't put camo net, binos and a
toolbox on a maus, just because they have them laying around for
free. I really understand for free to play players this was better
than nothing, but it doesn't mean it was an effective or the right
choice for equipment. People are now encouraged/forced to consider
the right equipment, for better or for worse rather than take the
"easy way out".
Equipment 2.0 Is Here!