The Developers Reply to the Basics of Information Exchange in World of Tanks

admin: Intro
Receiving feedback from the game community is the most effective and most powerful tool that helps us to stay on track. Throughout the ongoing development of the project, the way our performance is perceived by players, serves us as a guide and assessment for us to know that we are heading in the right direction.
Part 1 World of Tanks Online Resources
World of Tanks promo site: European and North American. Main sites of the project aimed to provide general information on the game, as well as links to more specialized sections.
World of Tanks community site: European and  North American. Here a player can find all the information one need to play the game. It has everything from latest news and tankopedia to player’s statistic and art.
World of Tanks Forums: European andNorth American. Most of the project communications and discussions take place there. This is a “must to visit” place if you want to keep up with the latest developments in the project. This is also the place to voice your opinion.
World of Tanks Support Service: European and North American. This resource has a comprehensive list of technical FAQs and solutions, as well as a ticket system to submit your questions, bugs, reports directly to the Support Team.
Overlord’s Blog – top secrets revealed there. It’s a place to pick up on latest official “rumors” and details on the news, in case if you don’t want to dig around the forum.
World of Tanks on Facebook: Got to press that “like” button!
World of Tanks on Twitter: Follow the latest news of the WoT project
World of Tanks Wiki: Officially hosted but players generated wiki project. You are welcome to join and contribute.
Part 2 Guide to Targeted Feedback
Game rules: European and North American forum.
Forum rules: European and North American forum.
Please read the rules carefully before entering the game or making new threads/posts on the forum. Knowledge and understanding of the rules will help you to understand what is expected, allowed, not expected, not allowed, forbidden, who can help you with your problems, and how to deal with problems you may encounter.
What should I know first? – Important information!
European and North American forum topics.
What should I know as newcomer? – Check the newbie forum: European and North American forum topics.
I want to keep up with the latest game news! – Here they are!
European and North American forum topics.
I need Technical Help! – Please contact the Support Service via its web-site or e-mail. Describe the situation and problem that you have encountered. Please check our Technical Support section of the forum as well, because many issues have been solved already:
European and North American Technical Support
I have found a bug! – Please contact the Support Service via its web-site or e-mail. Describe the bug you have found. If you submit a screenshot of the situation, it will help a lot. Please check the Technical Support section of the forum as well:
European and North American Technical Support
Are there any game guides or tutorials? – Yes, you can find them here:
European and North American forum topics
I want to ask question about the game! – Please use the following section of the forum: 
European and North American forum sections
I have a suggestion for developers! – Please use the following section of the forum:
European and North American forum sections
I want to share my impression about the game! – Please use the following section of the forum:
(do notice that all impressions are locked, so your ideas wouldn’t be lost in subsequent pages)
European and North American forum sections
I want to discuss a particular vehicle! – Please use the following section of the forum:
European and North American forum sections
Are there any language-based communities? – Please check the following section of the forum:
European forum section only
Are there any guilds or clans in the game? What about stable societies or communities of people playing together? – Please check here:
European and North American
Are there any contests or championships? – Sure, here are:
European and North American forum sections
I want to discuss history, life in general, or just chit-chat about some off-topic issues! May I? – Sure, here:
European and North American forum sections
What should I do if someone insults me in-game or garage chat? – Please make screenshot and send it to us via the web-site:
European and North American web-site
or e-mail
support@worldoftanks.eu European
support@worldoftanks.com North American
What should I do if I encounter something that offends me on forums? – Please use Report button at the bottom-left of the particular post. Moderators and administration will get your report and deal with the post as needed.
What should I do if an ally shoots me in the game or intentionally kills me? – Please make screenshot and send it to us via web-site:
European and North American web-site
or e-mail
support@worldoftanks.eu European
support@worldoftanks.com North American
Part 3: Feedback Processing
The forums and support websites are currently the main feedback sources. There are two main feedback sections on the forum: the Developer’s Corner and the Technical Support & Bug Reporting sections. The Developers’ Corner contains several subsections: Questions, Suggestions, Impressions, and “Developers Break Down Game Mechanics” - a section explaining the more obscure mechanics of the game. Technical Support & Bug Reporting is also broken into subsections: General Error Reporting, In-Game Bug Reporting, and Localization & Translation. Together, these sections form the main source of forum feedback. In addition, the community managers, support team, and specialists from other departments conduct constant analyses of the forums aimed at discovering additional relevant data and comments, such as comments on the game maps or vehicles.
The Support website plays an equally important role, transmitting information directly from players to the support team, whose objective is to rapidly solve individual game-related problems. If a problem that cannot be solved by the player following the recommendations of the support team is uncovered, the matter is directed to the Quality Assurance department, where the issue goes under thorough examination and discussion. After running all necessary tests, the Quality Assurance team reports the issue to relevant departments, where the issue is then resolved and finally patched into the game.
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Part 4: The International Supertest
The Russian Supertest has already been online for a few months, and in the coming months an International Supertest server will be set up. The Supertest is a special server that all updates must go to before being officially released, as a final quality check. This server provides the developers with information that can be used to improve the upcoming update before release, including bug fixes and balancing issues, and improve the overall quality of future updates.
What this means for players:
An opportunity to test new features and content before it is released officially. This includes new vehicles, maps, game modes, and much more.
An opportunity to have greater and more pointed influence upon the development of the game by tracking bugs and pointing failures of game mechanics.
An opportunity to increase the level and quality of communication between players and the World of Tanks development team.
Players interested in the participating in the Supertest are encouraged to watch for updates on the main website and forums for instructions on how to join.