Keeping players happy: effective community management

Bundin, on 13 August 2011 - 12:07 PM, said: [*]Make sure your moderators are aware of the impact they have on a topic when posting on a personal note. Correct or not, mods are seen as your current community representatives because their account says "staff". However, I've seen some near-flame posts from certain mods, followed by a "this is a personal post, I'm a player too". That should never happen, it comes across as staff being rude to players. Mods should accept that they just can't get into fights, at least not on the account that has moderator rights. Have them use a different (player-only) account if they want to post as players.