EU Questions & Answers
Дата: 05.04.2012 15:37:03
ChroTal, on 02 April 2012 - 01:20 PM, said: Overlord,is WN even aware on how the customer support (mis)treats the paying customers?
Latest example is the change of skins on German tanks, which I am sure affected quite many players.
See this thread: http://forum.worldof...ost__p__1702793
Do you think it is ok to substantially change something that was bought for gold, without the choice for the customer to accept the replacement?
Previously you just reset the items in case and refunded their value, so they could be rebought.
I recently started another thread on how they react to my request regarding unplanned server downtime during clanwars and the gold spent for nothing.
Please reply from your standpoint as WN dev and maybe your management, are there any plans to treat us differently or change support rules?
thanks,
ChroTal
PS:
One could presume, after supertest and 3 teststages, that the descriptions were kept as uninformative and useless as they are, so more people spend gold on resetting them multiple times. I leave it up to you to judge that.
Overlord: 1. Regarding the camo change, it was not a good move to not allow
any kind of option or reward. This experience will be taken into
account for similar changes in future.
2. As for CW, I remind you that this part of the game is still officially in beta. And while we strive to deliver the smoothest experience possible, such faults can happen. Of course, we are trying to get rid of them.
2. As for CW, I remind you that this part of the game is still officially in beta. And while we strive to deliver the smoothest experience possible, such faults can happen. Of course, we are trying to get rid of them.
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