Chat Issues - 24/01

Cmdr_Psycho, on 16 February 2018 - 04:58 PM, said:   So, what did you find out in the last 8 days?

Don't take it personal, but the amount of interaction between you guys and the community is .... marginal. At best. I don't know how your employed, but in general part of your job as "community coordinator" should be to be visible to the community.

I mean, it doesn't include 80 posts per day in the forum each 1 A4 page long, but if there are topics that are REAL problems for the community the visibility should be higher. Even more for topics where a fix was promised a long time ago and the first "sorry it didn't work" 1 female crew member gift took ages to get to the community and since then it's still not fixed (and more promises were made with no nothing whatever).   And no, a single "we're working on it and right now collecting data" post asking the community to post AGAIN what's not working (which they actually are - if you look at the posts before yours all the way going back to the staff-member-post before) while nothing else happens. Why not even every two days a "I know you guys are upset, but we're still on it" post? Because it won't be fixed before 1.0? Most likely. Because WG doesn't care to give out more free gifts for something that (most likely) will be fixed in a mayor update down the road? Also very likely. Because you don't know how to use communication techniques to mediate between your employers and the community? Also likely.

Because you're afraid of a shitstorm if you openly post that wg won't fix it until 1.0 and there are no more "gifts" planned even though they were promised? The most likely reason.

But guess what - it's part of your job. And of everyone else in the WG EU community team. That's what you get payed for. That's, what actually THIS community pays for (as looking at the numbers the EU community contributes the biggest part of the WG economy and thus indirectly also paying you --- not me or anyone as single person, but in general and thus the communication between the staff payed for communication / community management and the paying customer should be way better. Sorry to say this, but the overall handling of community matters is subpar the best).