Every mission disappeared
Дата: 21.12.2014 13:06:09
noobwotplayer, on 21 December 2014 - 10:38 AM, said: So you have a website, a forum and an online game that is running
24/7 and NOBODY is monitoring it constantly? You don't know if your
servers die, if the building burns down, if someone is abusing the
forum with let's say posting illegal content? Places where
anyone could have noticed that something is wrong. Forum, here or
in bug report section. Customer support. General chat in the game.
WoT related blog, where this problem was posted hours ago. It's
literally everywhere and you still didn't know about it...Grimbru: Well, the forums are not monitored only by us in the
Community Team. In fact the problem had happened and was fixed
before the Community Team even got in the office, so surely that
tells you that yes, Customer Support, forum moderation etc were
working and did their jobs as you rightly say they
should. 
Fugly_Boy, on 21 December 2014 - 10:45 AM, said: Thank you Grimbru, For the information and for an official
response to todays problem.Would it be possible to have a comment from WG on what has happened and what will happen to all the DMG FRG's for todays scores?
Either a restore of data or compensation of some description.
Regards,
Grimbru: OK guys, so back on track and regarding this question, I
have some further information. The in-game missions and
discounts appear to have gone down at roughly 6am CEST and were
reactivated at roughly 10am CEST. At this point it's not
looking very probable that any mission progress can be restored,
however any purchase that was made that should have been discounted
(crew skill training for example) can be dealt with by our Customer
Support Team. Simply create a ticket with information about
your purchase such as, the time of the purchase and what the
purchase was, and CS will look into either refunding or applying
the correct discount retroactively. Once again, I apologise
that I can only offer you the information as I get it, and for the
inconvenience this has caused you all. All the best,
-Grimbru
Every mission disappeared