Fury on the Battlefields
Дата: 25.10.2014 14:24:19
Aldramelech, on 25 October 2014 - 07:54 AM, said: I've not been in Customer Service since I was 16, I've been
doing what I do since 15, in the past in some very dangerous and
unpleasant places and more recently in the Security industry. I'm
42 years old and I don't get to swan around Paris and "Do lunch", I
don't get to sit in a warm comfy office. My customers don't say
cutting things that upset me (boo hoo), they just try to cut me.
I'm not whining berlin, I made my bed and I lay in it. It
would be nice to sit in an office in Paris and drink coffee all
day, getting paid a small fortune but I don't think it would be me,
I'm very good at what I do. But I'm not listening to this office
wallah bemoan his lot in life whilst making out his job is some
kind of vocation or mission to make the players in the EU happy,
cause its bollocks.Grimbru: While I and I'm sure everyone else here would love to sit
around drinking coffee and getting paid a small fortune, I can
assure you the reality of working in the games industry is very
different. The fact is that wages are considerably lower than
in comparable 'customer service' positions, and we choose to work
and focus our careers on the games industry because it's our
passion. Why is 'customer service' in inverted commas?
We are members of the Community Team, not members of the
Customer Service Team. The two are related yes, but our specific
role is different. In fact our role is to keep you guys as happy
and informed as possible, to gather feedback from you, and to try
to steer forum threads like this in the right direction. That
sometimes means being firm. It's not a personal attack and it
doesn't mean we have contempt for our players, it means that we
have to clearly state a point and sometimes that sadly means
ruffling a few feathers, no matter how we word it. If you
felt offended you have our deepest apologies as this is honestly
never our intent.
Zogash85, on 25 October 2014 - 08:36 AM, said: This pretty much sums up how I feel about this entire issue.
When I first saw the Fury announcement, I was pretty hyped. I'm
currently in the middle of grinding the US mediums (just elited the
regular E8 a while ago, coincidentally), so I thought, wow, this
might be worthwhile. But after the incompetent, patronizing, and
yes, insulting way WG EU is going about this, I've decided to spend
my money elsewhere on sheer principle. Bad customer service should
not be rewarded. And after reading what Ectar posted, or
rather, how he posted it, I am no longer surprised at why WG EU is
so far behind NA/SEA/RU - they're just a bunch of self-important
... who can't even get the basic economic principle of "the
customer is always right" through their thick heads. And then whine
when they catch flak for it. Is it because they're French? France
constantly tops "Top Rudest Countries" lists. Coincidence?
It's just bad business
ethics. Grimbru: Most of us in the Community Team have a background in
Customer Service, both in and out of the gaming industry. I'm sure
anyone who has been in a similar role will tell you that there are
occasions where you simply can't make all the people happy all of
the time. No, it's not nice when we know we have to give bad
news, set the record straight, or make a post we know isn't going
to go down well. We have to do it anyway because that's
our job. It does not mean we are have contempt for our
players, it just means that we have a message that we need to put
across. I can honestly and categorically assure you all
that when we have to steer a conversation, make a firm statement,
or explain our position, we don't do it to insult or because we
enjoy getting on anyone's bad side. This is never our intention and
we hope you guys can understand that. 
I hope you have a great weekend,
-Grimbru
I hope you have a great weekend,
-GrimbruFury on the Battlefields