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On unpinned threads, WG EU attitude towards forumites

Дата: 24.03.2015 13:25:40
View Postjabster, on 23 March 2015 - 08:46 PM, said: To put it simply what was the point of unpinning the topics in the first place as I fail to see how this could have been in anyway considered an improvement - we're too busy doing other more important things but we'll make just enough time to pee forum regulars off. What's even stranger is at the same time saying that the forum regulars have to help make the forum better. Well if the forum staff aren't doing that why should we bother?

Ectar:   Firstly, we're not just "forum staff". Whilst I'd love to spend all day just browsing the forums and replying to posts that's just not possible. From trying to do that previously on just a single forum, it's a huge time sink that actually has little return. Posting on the forum multiple times just for the sake of having a presence doesn't really add anything to the forums. At no point has anyone said unpinning the threads would make the forum better. As I stated the threads were unpinned because we want to keep pinned threads limited to official staff posts.   The thread Which forum members have you seen in random battles?  is one of the most active threads on the forums and is updated daily. It doesn't need pinned as it's activity will keep it on the front page. The thread Idea: Forum warriors in-game channel was never pinned previously until I did it in January as an attempt to encourage players to find people to platoon with for personal missions.  Prior to that the initiative had almost died out with occasional posts of "is this channel still up".  Now I'm all for creating a new topic and pinning it, but the activity of the channel is not something I can control, so when something like no more than 10-20 people use this channel, it's hard to justify why it should be pinned.  

View Postkrazypenguin, on 23 March 2015 - 08:47 PM, said: It's not like WG couldn't afford 1 full timer to manage the English speaking forum section, the largest section of the forums and the most commonly spoken language in the EU.  At least make an effort.   Go see the DayZ forums - yes their active user base is much smaller than WoT's yet they somehow manage to have significantly more active admins and bad posts/threads get hammered immediately and offenders actually get punished.

Ectar:   Again when you're comparing the EN section of our forums to another game you're taking the structure of Wargaming.net out of context.  Compare DayZ's next biggest language section after English to this forum section then you have your comparison.  As I said earlier please remember that roughly 70% of our playerbase and the mainly spoken language of the game is Russian, not English.  

View PostSchmeksiman, on 23 March 2015 - 10:57 PM, said: Okay but if such a problem existed why was it even announced in the first place? Also Reddit Q&A you did was well accepted, but sadly that only happened twice if I'm correct. Hunt us down is the same case as I mentioned above, we'd rather have something than nothing. I've never seen any of you in that event but it didn't matter to me, it was not something you expect but a small gesture that you care. Number of players doesn't change that, you chances of seeing one were always low but knowing there is a chance made you feel like you were doing it for the community. You choose if you want to hang out or not, I don't expect you to do so if you don't want to in your free time or when you have other business, but these days we only see moderators locking threads so from everything you've said the conclusion is your team is stretched too thin.

Ectar:   The reddit Q&A was done because reddit has a good structure for doing the AMA/AMAA and it can be done in English there without having to worry about the issue regarding translations. As I've mentioned previously we support 7 different languages in this region including English. Providing content for only English speaking players kinda defies the whole point of having that multi language support. You need to be be careful using the "We" term here. Hunt us Down stopped based on community feedback.  We were doing all we could to extend that event and it wasn't enough. It had changed from a 1 day event over 4 hours to a 5 day event. The community feedback for those events wasn't favourable and we had very little interaction or visibility.  

Schmeksiman, on 23 March 2015 - 10:57 PM, said: Not this part is simply unbelievable to me. You're not going to pin our threads because we, the community need to get a habbit of posting in them? We forumites need to promote good gameplay, share good stories, help each other and not complain? Did I read this right? You consider us to be the problem, the issue here, the reason why you unpinned those topics, the source of problems, you say we are the whiners here?!   Personally I've been helping every single person that asked a question, answering in the newcommers section, writing a full guide there, going against MM conspiracy theorists and haters, always tried to provide constructive feedback, honest answers and post correct information and that's the core problem? I hope other forumites write their list as well because I have seen nothing short of that from them as well and now this is labelled as something negative and not appropriate on the forum? Basically that's what you said, we only complain here and I can not disagree with you more on this matter.   We want this forum to be awesome, we want it to be friendly, constructive, helpful, a place where people are welcome to share their stories, questions and experiences but we need YOU on board, we need you to help us a bit, to make these goals easier to achieve, to at least show a little gesture saying thank you, not unpin our threads and call us whiners. Forumites are not some elitists, you don't need certain WN8 to join, certain number of battles, win rate, tanks, not even forum posts, anyone with a good attitude and willingness to join in is a forumite, from newbies to superunicums, it does not matter. So do you really think we don't deserve a few pinned threads or a section so we could be even more helpful and make this forum even more awesome? I find that hard to understand...

Ectar:   No, I said I wasn't going to have those threads pinned because we want to limit pinned threads for official posts only. On top of that at least one of the threads is extremely active and doesn't need pinned for visibility in the first place.   The very last thing that will ever happen here is further fragmenting the forums into different groups because some players feel they should have more attention or more focus than other forum users. I'm sorry but this attitude is exactly what kills communities when everyone wants special titles or ranks to separate themselves from other users. All it does is breed a group mentality and elitist attitude against people who're then not part of "the group". The group then starts to feel they're the only people that certain people should listen to and when they don't get their way, things become disruptive.     

View PostSgt_Guffy, on 24 March 2015 - 09:00 AM, said: If WG staff do not have the time to spend on the forum then yes, taking into account the size of the WG empire, they need more staff. The don't have to be full time staff. They could work on a part time basis.  On some forums I've even known poachers turn gamekeepers where veteran forum contributors were asked to help on a voluntary basis. If Ectar wants members of the forum to discipline themselves and the quality of contributions to improve then that would be a way to do it.   Like many games, I think a lot of the veteran contributors have left to do other things, not because they are disgruntled with the forum. Players come and go, it is something that just happens on the internet.

Ectar:   We're already taking steps to do this - http://forum.worldoftanks.eu/index.php?/topic/486004-forum-contributor-program/  we respect that there is some very helpful people on the forums and we acknowledge that we can't be everywhere at one.  

View PostCobra6, on 24 March 2015 - 09:20 AM, said: Thanks for that massive wall of text explaining the situation, it indeed crit me for 9000 :teethhappy: +1   Now, briefly on the quote I've highlighted: I was a supertester myself during that period and indeed there were some leaks, there were however leaks before that and there have been more leaks after EU supertester program was shut down. This indicates that it was not only the EU program that was leaking in the first place.   Secondly, if the leaks are happening anyway now without an EU supertest department you might as well re-open EU supertesting as it would not make a difference anymore. That way we can all continue to contribute to the further development of this game.

Ectar:   There was a very small amount of leaks prior to the EU supertest and the most you'd find out is the supertest patch notes a week before the test server was live.  When the EU supertest was active everything was leaked. Stuff that wasn't added to the game until 8 months later was leaked. It was ripped open and no care was given to what was shown.  Afterwards as I said leaks still continue and sadly that's partly due to the encouragement of certain individuals to do so as it's a very good source of traffic to their sites.  I've never said that EU was solely responsible but EU did start the ball rolling. The only way EU supertest would return would be if the supertest stuff was discussed openly in advance by Wargaming.  As I said earlier sadly the trust is broken and too many people are just waiting to get in now and either leak everything, or just have a nosey round without any intention of helping test content.

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