Is there a fast track to banning serious offenders?

Ectar:   I can understand your frustrations because you don't have an answer you want, but you're taking a thread asking about in-game chat violations/behaviour and turning into an addon discussion. If I had a different answer to give about that subject, I assure you I would.   Now back on topic here, you're unsatisfied I'm advising a player with an in-game issue to raise a ticket when you know fine well that's the only solution/answer for that specific query. I expanded on my answer to say "why" and also explained what to include in the ticket. What other reply are you seriously expecting here? "Don't make a ticket? Lets be realistic here sir. All in-game reports go through support team. If you're unsatisfied with your reply, then submit another ticket.  A specific example on an external site is not representative of our customer support team who handles thousands of tickets daily. It's also not representative of WG Support globally when you're not seeing examples of duplicate tickets. (I wouldn't be surprised if this is attempted now just to try and prove a point but hey).  You're getting information presented to you in a certain way and rather than taking it as an exception, you're taking it for face value. If the same source showed you a ticket answering/granting a player's request and saying "WG support is awesome" you'd take that as face value?  No because you've already been pre-disposition to expect bad stuff and you don't go there expecting an unbiased and balance point of view.   As I said here previously:

Ectar:   If that message changes our community will be the first to know.