Tankfest UK
Дата: 30.05.2014 20:02:39
KilledByFinger, on 30 May 2014 - 04:00 PM, said: There are MANY questions that you COULD answer other than
the "development" type.In other words unless its about how to play, or how do people give you money you will use "I am not authorized" as a reason not to answer a question you may find difficult......nice prep work.
May I suggest you look thru the forum, read the posts and make a list of the "topical questions" with the answers BEFORE you come, that way you may be able to service your customers well.
Let me start you off
1. FPS, why and what to do.....
2. Server micro lag...and what to do
3.CTD and what to do and why.
4. What you will do as a company as an apology for the 9.0 FAULTY update and the loss incurred for all those players affected. etc etc 5.6.7.8....
Personally I would like to know why you think images like this is a positive way of promoting your company and why I should remain as a customer who has a daughter of similar age to those in the image ?
http://ftr.wot-news....3/11/1sxz69.jpg Hope it helps....see you there
Ectar: 1,2,3 - If you are experiencing any of these issues
please contact our support team who can look into this further for
you. Our Community Team are not trained in fault diagnostics
related to game and are unable to assist you with individual
circumstances related to any one of these 3 issues. For each player
who reports any one of these issues, there is a huge potential
of different reasons that could be the cause. There is no
blanket "Well here's your problem" otherwise that problem would be
identified and resolved. - Contacting our support team is key
because they need to go through certain steps to pin point your
issues. Asking the same questions over and over on the forums won't
give you a different answer nor will it resolve your issue.
The Community Team isn't a back door to the Support Team. To
give you an example; we can't help you with in-game technical
issues/account issues much like the support team can't help you
with warning points/forum suspensions. 4. Work is ongoing to
address issues that resulted from the 9.0 update. 9.1 is pretty
much a bug fix patch with various things being updated, refined and
adjusted. I'm pretty sure there is various apologies from myself
and other members of the community team directed to players
experiencing issues directly from update 9.0 and we're working with
our support team and those players to identify their issues and how
to resolve them. Now as for the image, do you even know the
context in which is was taken or do you know why it was taken?
Can you please link to me any official World of Tanks or
Wargaming source where we are using this image to promote our game
or our company? If this image makes you no longer wish to play the
game, there is nothing I can say to sway you otherwise. I can
only hope you treat all other products and companies that you use
on a daily basis with the same scrutiny and expectation.
Tankfest UK