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World of Tanks PC Americas Server Merge FAQ

Дата: 16.08.2017 02:27:20
Quemapueblos: OP updated with some new questions and answers   What can you tell us about the new hardware?
The new server does not use our current server hardware (see below for what is happening with the existing East and West servers). It’s a brand new networking setup that should increase connection stability.   Will we return to East/West servers if this doesn't work?
While NA East and NA West will not be available to choose on Wednesday, we are not taking them offline yet. They are remaining online as our backup plan in case of emergency. If at any point during the process the NA Central server becomes completely unstable, we have the option to switch back to the existing two servers until we can fix the issue. Our goal is to maintain as much uptime and quality play as possible on NA Central, so we will carefully monitor performance. We don’t want to leave you hanging or dealing with extended outages, so every effort is made to keep our downtime as short as possible in the coming weeks.   Will accounts be transferred or duplicated to another server?
We will share more information soon on our transfer programs, but all transfers will be one-way to the destination and no account duplication. Your entire account will be moved as part of the transfer and this is a one way ticket. You may only return to North American servers through starting an entirely new account.
Right now our focus is on our players who are closer to a regional server that they are currently not playing on.  For example players in Australia or New Zealand, they may want to transfer to the APAC server. Or players who live in EU countries, they might want to join the much closer EU server.   How will tanks that are not available on other servers be handled?
This will be dealt with on a case by case basis and we will make every effort to produce the an exact copy of your account details in the new server location. We will provide appropriate compensation if there is not an exact match for a tank.   Will there be any compensation for the server merge or for filling out the survey?
First of all, we really are appreciative of the time players take to send us logs, we know it’s extra work but it’s a big help! So we will be giving any player who fills in our survey a free Day of Premium, three 100% 2hr Crew XP and 100% 2hr Free XP Boosters to thank you for helping us monitor the server merge.
And of course if there is any significant downtime we will offer all players additional compensation as per our usual policies.    Will players need to download a patch or will they need to do anything specific to change to the new server?
We will patch on August 16th to update your client with the new Americas central server address to connect to. At the same time we will make the NA East and NA West options unavailable for now so all players will join just one server.   Will the Global Map be shut down for any duration due to the server merge?
The Clan Wars Global Map will be frozen on August 16 while server is merged.  The freeze may last longer if server issues persist and we will keep you up to date in the forum section as well.   Will this impact other games?
No, this server merge will only impact World of Tanks PC   Why did we choose Chicago?
Our server operations teams evaluated many locations in NA and did months of testing server response times, regional infrastructure, and performed simulations on all parts of the region. In the end, we were most satisfied with the performance of this location, and believe it be the best option to centralize an single Americas server.

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