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Incoming! Fair Policy Update: winter 2018

Дата: 08.11.2018 19:53:13
View Postruiguo08, on Nov 07 2018 - 18:05, said:   Hi,KRZYBooP,   First I would like to thank you for the update on fair play policy.    Secondly, I felt very bad when I got the email yesterday from WG saying that my account was permanently suspended due to illegal mods. First I got a warning earlier this year and then a 7-day ban in the summer. Now my account is permanently suspended. Every time I got the email about illegal mods, I uninstalled the client with mods and then reinstall it. Last month, I reinstalled the Windows 10 with all programs. The only mods I've been using has been Aslian's mod pack downloaded from wgmods.net. Last time I got the 7-days ban, I contacted the support team with a ticket trying to know exactly what kind of illegal mods I was accused of using. But all the tickets were in vain as I got no help from the reply. I understand that there are rules by the support team and they were probably not allowed to provided me with such information. This time for the permanent suspension, I submitted a ticket and I was told I can choose to wipe my account. I will keep all the items that I paid for but all the other progresses will deleted if I choose to do so.   I don't want to lose all my progresses. I first played WoT in China in 2010. I opened this account in 2012 when I came to US for my PhD degree and I've been playing regularly since then. Believe it or not, WoT is the only game I've been playing every week so far in my life.  This account means something more than just a PC game to me personally and I would not do anything with the risk that I might lost it some day. Losing this account makes me very upset. I would very much like to ask you for a chance to prove my innocence if you could ask to start an investigation on my account. 

CabbageMechanic:   ​
This is something we hear every time a Fair Play ban goes out, and every time I follow up with our mod team to look at exactly what was flagged. You were not banned for mods contained in Aslain's mod pack.  If you genuinely never used other mods, perhaps you shared your account with someone who did?
 

View Poststevezaxx, on Nov 07 2018 - 19:34, said: I understand that, and I understand why. I KNOW you cant publish a list of players perma-banned. Would it violate policy to send a message to players who send reports on the order of  "Your report helped us to enforce fair play. Thank you" ?

CabbageMechanic:   We are looking into potential updates to the privacy policy that would allow for something like this.  The landscape has changed significantly since our original privacy policy was put into place and this practice is becoming more accepted.
 

View PostHeavyMetalSix, on Nov 07 2018 - 18:13, said: What's the timeline for addressing the cheating in rigger rampage mode that people used to "earn" T-22s, crews, credits, etc.?   That's sarcasm we all know riggers won't ever get served for being cheating scumbags.

CabbageMechanic:   I personally banned more than 100 accounts for rigging during Rampage mode, but as we said at the time we were only able to act on definitive replay proof of rigging - which we received in large amounts and took the appropriate actions with.

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