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Converting Combat XP to Free XP without losing GOLD

Дата: 11.10.2018 14:19:27
View PostNostalgicBattleForce, on 11 October 2018 - 12:58 AM, said:   Yes I had the offer, but apparently WG does not refund you if did not convert 20k free XP in ONE go, like I did. This is unfair to us players because the event description isn't specific enough to point that out. Absolutely rubbish! No wonder WoT is in decline... :sceptic:   Also take a look at the response to my ticket. They are not eager to refund me anything, even if I don't get to keep the 20k XP. Frankly for me this means wallet closed!    

vuque:   First of all, we are sorry for the confusion and the incorrect answer provided to you in the ticket response. Regardless of the number of transactions, you will be reimbursed up to 20k but unfortunately, we didn't process the reimbursements yet and this is why you don't have the gold back at this moment. Hopefully, we will be able to process the reimbursements next week and you should be reimbursed up to 20k. If that wouldn't be the case next week, please feel free to send me a PM so we can look into this further.   We do apologize for any inconvenience occurred and thank you for your patience!  

View PostHomer_J, on 11 October 2018 - 09:30 AM, said:   I kind of expected that when I read the conditions.  I suggest you reopen your ticket explaining that nowhere does it say you have to make a single transaction or that it has to be exactly 20k of free exp.   In fact it says convert up to 20k exp.  So at the very least you should get the gold back for the first transaction.   And I would also PM the community team and point them at this thread.

vuque:   And special thanks to you Homer for bringing this up to our attention! :)

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