Team killers
Дата: 23.03.2011 12:45:20
Stick, on 23 March 2011 - 07:15 AM, said: Uhmmm... excuse me, but what's this section then?
The name of the punished TK-ers was always posted there. I just attributed the lack of posts in the recent time to the fact that after the open beta and the announcement of the game going live, the amount of TKs increased exponentially.
Quote One of my clan mates reported a TK-er earlier and didn't get any words from tech support.
Quote This has not been my experience, hence my question. Unfortunately, I've submitted a number of TK tickets, for myself and on behalf of ally victims, and I've never had a response that sanctions were taken/not taken. Is this something new?
Quote What is the significance of "(chat)"?
The name of the punished TK-ers was always posted there. I just attributed the lack of posts in the recent time to the fact that after the open beta and the announcement of the game going live, the amount of TKs increased exponentially.
Vallter: There are two different systems in our game for finding and
punishing Team Killers:
One is the Automatic System, that is described in the game rules. The Team Killers banned by this system and not reported by players are listed in the special topics in mentioned forum branch. We have not posted new lists recently, because all Team Killers banned by the system were also reported by players.
The second is the 'ticketing' system. You send a screenshot,if any, and\or a detailed description of the issue to the Support Center. Then Technical Supporter starts the above-described process.
The first system is banning players, who have violated the game rules many times. This users can't be judged by usual EULA statements and can even receive a permanent in-game suspension. And this why we can post their names on forums.
One is the Automatic System, that is described in the game rules. The Team Killers banned by this system and not reported by players are listed in the special topics in mentioned forum branch. We have not posted new lists recently, because all Team Killers banned by the system were also reported by players.
The second is the 'ticketing' system. You send a screenshot,if any, and\or a detailed description of the issue to the Support Center. Then Technical Supporter starts the above-described process.
The first system is banning players, who have violated the game rules many times. This users can't be judged by usual EULA statements and can even receive a permanent in-game suspension. And this why we can post their names on forums.
Quote One of my clan mates reported a TK-er earlier and didn't get any words from tech support.
Vallter: A ticket submitted even for the simple report can't be closed
without an answer. If you haven't received it because of some
technical issue, you can send a request to the Support Center with
a 'problem' ticket ID included in the message and they will resend
the answer.
Quote This has not been my experience, hence my question. Unfortunately, I've submitted a number of TK tickets, for myself and on behalf of ally victims, and I've never had a response that sanctions were taken/not taken. Is this something new?
Vallter: The normal response is 'We will consider possible sanctions against
the player' and this means in 98% of cases, that the reported
player will be punished. If not, Support Center will inform you
about this in a special message and explain the reasons.
Quote What is the significance of "(chat)"?
Vallter: This is a type of suspension in the game the prohibits the use of
battle chat and all garage channel. It is usually applied for any
violation of rules, that regulate norms of in-game communication
use.
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